Coody Exclusive Carpets

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Tent Setup & Care Guide

🏕️ Setup Guide

Install on flat ground and remove sharp or hard objects.
Use a ground sheet to protect the tent floor.
If inexperienced, two or more people are recommended for setup.
Before inflating, ensure air beams are not twisted or bent.
The valve has a dual-cap design. Open the top cap to inflate.

📦 Packing & Storage

Dry the tent completely before storage.
To deflate, open the inner (second) valve.
When using an electric pump, use the provided silicone suction nozzle.
The nozzle may not fully seal the valve — this is normal and prevents overheating.
Step along air beams towards the valve to release air faster.
Do not close the valve cap while folding.
Fold sides inward and roll the tent tightly for easier packing.

⚠️ General Safety

Keep the tent away from fire, fireworks, and open flames.
Avoid excessive force on air beams.
Temperature changes may reduce pressure — check and reinflate before sleeping.
PVC and TPU may stiffen in sub-zero temperatures. This is normal.
A wood stove can be used with a spark arrestor, but electric heaters are recommended.
Ensure good ventilation to prevent carbon monoxide buildup.
Keep heaters that may produce sparks away from the tent walls.
In humid or rainy environments, water absorption marks may appear..
Outdoor use is not recommended below −15 °C or above 40 °C.
If a zipper freezes, warm it gently before opening.

🌧️ Rain Conditions

Without the rain fly, the tent withstands moderate rain for 4–5 hours or brief rainfall up to 99 mm/hr.
For extended rain, install the rain fly.
After long rain or snowfall, remove the rain fly briefly to ventilate.
Install the rain tarp in advance and keep sides rolled up for quick deployment when rain begins.

❄️ Snow Conditions

Install the rain fly when snow begins.
Remove snow buildup from the roof regularly.

🌬️ Strong Wind

Inflate the tent to at least 7 PSI.
Use double guy ropes and additional pegs for secure anchoring.
When using the rain fly, peg it tightly to prevent wind entering gaps.

☀️ Strong Sunlight

The fabric provides UV protection, but prolonged exposure may cause coating wear or discolouration.
For extended exposure to strong sunlight, using the rain fly is recommended.

🧼 Care & Maintenance

Avoid wearing boots inside the tent.
Do not drag the tent on concrete or rough surfaces.
After long storage, air beams may fold inward. Inflate to 7 PSI, adjust the sleeve fabric around the air beam and keep inflated for 24 hours.
Keep the tent away from chemicals or flammable substances.
Mould and prolonged UV exposure can shorten the tent’s lifespan — keep it clean and protected.

Before Ordering

📦 Delivery & Order Information

Delivery dates may vary depending on production and shipping schedules.
Please check the tent weights before purchasing.
Please allow sufficient time between delivery and your planned camping trip.

🎁 Included Items & Product Details

A complimentary rain fly covers both the roof and canopy for added weather protection.
Detachable floor models use polyester fabric, while integrated floor models use high-density PVC.
TPU doors and windows can be removed when not needed to reduce weight.
The canvas fabric provides excellent ventilation for warm-weather camping.
Despite being lightweight, the fabric has a 1,000 mm water resistance rating, which increases to up to 3,000 mm when used with the rain fly.
Water resistance typically improves after 2–3 setup and drying cycles.

🎨 Colour & Components

Beige tents come with beige air beams.
Khaki, Black, and Grey tents come with grey air beams.
Beige / Khaki / Black / Grey tents include a black-coated rain fly.
Electric pump, poles, and ground sheet are sold separately.
Product colour labels are marked on the box — please check all components before camping.

🔗 Optional Accessories & Connections

TPU doors are available separately.
For models with removable front and rear panels, mesh, TPU, or solid doors can be installed in various combinations.
PRO models can be connected to other PRO models using dedicated connectors (sold separately).
PRO models can also connect to standard models using dedicated connectors (currently in development).
⚠️ Connector lengths vary — please ensure the correct connector is used.

🔍 Manufacturing & Quality Inspection

Strict safety and cleanliness inspections are conducted during manufacturing.
Minor marks may occur due to dyeing processes or trace oils.
Each tent is inflated and inspected 3–4 times before shipment, so minor marks on the tent floor may be present and are not considered defects.

📦 Returns & Exchanges

Returns due to a change of mind are accepted within 14 days of receipt.
Return shipping costs are the responsibility of the purchaser.
Dirt or grass stains may make returns difficult.

Shipping Information

Depending on the weight and volume of the product, orders may be shipped in multiple parcels.
Delivery dates may vary depending on production and shipping schedules.
Pre-orders are dispatched sequentially according to the announced shipping schedule. We are working to ensure the fastest possible processing and delivery.
For in-stock items, orders are confirmed once payment is completed, and products will be dispatched when stock becomes available.
For returns due to a change of mind, round-trip shipping costs will be charged to the customer. Please consider carefully before purchasing.

International Shipping

✈️ International Shipping

Worried about customs duties?

Customs duties and taxes are already included in the shipping fee, and we handle the customs clearance process on your behalf.

We currently ship to the following regions:

Oceania · North & South America · Europe · United Arab Emirates · Middle East · Asia · South Africa

(Shipping to certain countries may be restricted.)

If you wish to place an order from countries outside these regions, please contact our support team: info@coody.com.au

⚠️ Customs & Delivery Notice

Orders from certain European countries may still be subject to additional import duties or taxes due to local regulations. These charges are the responsibility of the customer.

International shipments may occasionally undergo additional customs inspections, which can cause delivery delays of up to approximately two weeks.

As this process is beyond our control, such delays cannot be considered a valid reason for cancellation, refund, or return.

We strongly recommend planning your camping trip after receiving your product.

Returns & Exchanges

📦 Inspection & Unpacking

Please inspect the product indoors upon delivery. Outdoor inspection may cause damage.
When unpacking, place a groundsheet or vinyl sheet underneath to help prevent damage.
If the item is not defective, including simple exchanges, round-trip shipping costs will apply.
Additional shipping fees may apply depending on the size, weight, or number of parcels.
Any loss or damage caused by inadequate return packaging may be deemed the customer’s responsibility. Please pack carefully.
For exchange, return, or warranty claims, please submit clear photos or videos for faster processing. Email: info@coody.com.au

⚠️ Product Condition & Warranty

Minor marks such as manufacturing scratches or glue residue that do not affect performance are not eligible for free exchange or return.
Damage caused by incorrect use or handling may be treated as paid warranty service.

📦 Order Cancellation

If the outer box has been opened or the vinyl packaging has been damaged solely for inspection, order cancellation may still be accepted.
However, if individual components are damaged and the product can no longer be resold, cancellation may be restricted.

❌ Returns / Exchanges Not Accepted

Loss or damage caused by customer responsibility.
Damage caused by use or partial consumption.
Normal wear and tear after purchase.
Damage caused by wind, rain, snow, or other natural conditions after use.
Damage caused by improper setup, dismantling, or storage.
Damage caused by dust, mould, condensation, or water ingress.
Damage caused by misuse or improper handling.
Installation on unsuitable ground such as sharp branches or rocks.

🔍 Important Notes

Please confirm all components and colours before camping. Colour is marked on the box.
Each tent is fully inflated and inspected before shipment. Minor floor marks or light stains may occur during inspection and are not considered defects.

Payment Methods

💳 Payment Methods

We accept Visa, Mastercard, American Express, and PayPal.
In some regions, Apple Pay and Google Pay may also be available.

All payments are processed through secure and encrypted checkout systems to ensure your payment information is protected.

Coody Exclusive Carpets